The Hospitality Industry Of Malaysia

The Hospitality Industry Of Malaysia Around the world, the hospitality industry has been marked by growing at an unprecedented rate . There has increased focus on the hospitality industry as an industry of global dimensions. Today, the hospitality industry is considered as a successful sector especially there are more and more consumers look at the quality not merely quantity. Consumers will not be attracted by merely a large quantity of products offered, but they will pay attention to the quality of the products and service provided. Hence, the hospitality firms put more emphasize in customers needs and requirements so that the customer will feel satisfy. Dupre and Lane (1997) have mentioned that the historic ability of hospitality industry to anticipate customer needs has contributed to its successful in global economy. When asking about the components of hospitality industry, most people will give answer of hotels and restaurants. In fact, hospitality is just like a big umbrella. It is a people-oriented industry and involves employers, employees, and customers. The business of hospitality is created when the needs for certain services emerge for people away from home. People may travel from one country to another one, or travel from one state to another state. They may also travel to a place nearby their house. Those people need a place to eat or sleep. That is hospitality industry which provides these two distinct services that satisfy people needs that are sleep and eat. Thus, under the big umbrella of hospitality, there are two main sectors which included lodging and foodservice (Jones, 2002). Hospitality industry has provided the shelter for people staying away from home and provides food and beverages for people eating away from home or not prepares their own meals. Lodging sector involves the provision of facilities for overnight or longer time services to guests. In the view of most people, lodging is simply a place for people to sleep. For others, lodging is not just a place to sleep but it also provide entertainment and recreation facilities. In other words, lodging sector not just refer to hotels but it is also include lodging with entertainment facility such as cruise ships and spa resort, lodging affiliated with recreation like camping, and also lodging with health care such as assisted living centers. Each customer has different needs and requests towards their place to stay. Therefore, hospitality industry offer many types of lodging to satisfy varying customer preferences range from budget or economy motel to luxury hotels to extensive resorts. On the other hand, foodservice sector involves provision of food and beverages for consumption of patrons. Traditionally, the two main categories in foodservice sectors are commercial and noncommercial foodservice establishments. In commercial foodservice establishments, the preparation and service of food is the primary activity. Meanwhile, the preparation and service of food is secondary activity for noncommercial foodservice establishments. According to Dupre and Lane (1997), the commercial foodservice operations can be further categorized as stand-alone restaurants, foodservice within a lodging property, clubs, and catering. Meanwhile, the noncommercial foodservice operations are broken down further to restaurants within other establishment, eatertainment (combine the concept of eating and entertainment), and institutional establishment. The hospitality industry has its roots lie in social life. It is shaped by society and continues changes based on it. The societies often changes in what they need and what they want. Therefore, hospitality will continue changes with the changes in societies. Nowadays, leaders in hospitality firms go beyond the traditional skills in operation. They need to have the ability to understand and give quick respond to the changing world. They should also able to predict the changes in advance. For instance, people now are become increasingly concerned about the environmental issue. Because of this, more and more hospitality firms are aware about this and have increasingly encouraging environmental-friendly practices. They have adopted some changes in order that they can align themselves as environmentally conscious player. In Malaysia, the hospitality industry has experienced a positive increase consistent with the growth of global hospitality industry in recent years. In our country, the hospitality industry has become the major pillars of national economy. Zain (as cited in Lean and Chor, 2010) has highlighted that Malaysia which has visited by 16.4 million visitors in year 2005 has been awarded as the second most visited destination in Asia in that year. Tourism arrivals to Malaysia have achieved 23.6 million in year 2009 and have contributed to RM 53.4 billion. The arrivals of tourists have increased 7.2% compared to 2008 (Ministry of Tourism Malaysia, 2009). Despite the slower growth of Malaysia economy due to global economic crisis and concerns regarding H1N1 flu, the tourism industry has rebounded quickly. In 2009, there are approximately 2,373 hotels that contribute to a total room supply of 168,844. Besides, Malaysia hotel occupancy rate in 2009 was at 60.9% (Ministry of Tourism Malaysia, 2009 ). In addition, hotels in this country have been awarded accolades in world award shows. Pan Pacific Kuala Lumpur International Airport Hotel has voted as the Worlds Leading Airport Hotel for second year running in 2009 (World Travel Awards, 2009). Such awards show Malaysia hospitality industry has world-class standard. This study is conducted to provide information for public to have more understanding and increase awareness of Malaysia hospitality. Moreover, the hospitality firms in our country can obtain information regarding this industry. They can know about the Malaysia hospitality more thoroughly and use the information for planning and management at national and international levels. This is also can be used as referential framework by schools and institutes to educate and train their students. 1.2 Problem Statement Hospitality industry is the worlds largest and fastest growing industry. It is one of the major contributors to global economic growth. The hospitality related service has become more and more significance in recent years (Tsaur and Lin, 2004; Barros, 2005). Concurrent with the growth of hospitality industry, it has triggered a complementary need for growth in hospitality information. Thus, research has become an important tool for private and public sectors in this industry to gather information on the hospitality. In addition, the hospitality industry is considered as a competitive global industry (Claver and Pereira, 2006). This industry is unique since it involves people serve people. The performance of this unique operational system can have strong influence on the firms, the employee, and the customers. Therefore, the hospitality firms have to in touch with the markets in terms of recent trends and changes. They need to have thorough understanding of hospitality industry. Through a better understanding of hospitality and understand its uniqueness in our country, the hospitality firms are able to know better about the hospitality and can build competitive strategy. Although there are many research in hospitality, there is little research has been conducted on Malaysian hospitality. People always heard about French service, English service, American service, Thai Service and other services. Each service has its own characteristic. They have their own way to provide the service. Nevertheless, public is not clear about Malaysia hospitality and its characteristics. Malaysia hospitality does not have a clear edge. This study aims to explore the way that hospitality firms in this country to provide the service in Malaysia way. 1.3 Objectives To define what Malaysia hospitality concept is and investigates how service is provided in Malaysian way. To identify the difference of Malaysia hospitality from other service and thus understand about strengths and uniqueness of Malaysia hospitality. To propose Malaysia hospitality. 1.4 Research Questions How Malaysia hospitality firms provide service in its own way? What are the characteristics of Malaysian hospitality? What is the attractiveness of Malaysia hospitality? CHAPTER 2 LITERATURE REVIEW 2.1 Definition of hospitality The word hospitality is derived from the Latin hospitis that is origin for hospital and hospice (Barnhart, 1988). The past literatures have shown many meanings of hospitality. Grove (1965) has defined hospitality as a hospitable act or practice with sincere and generous welcome and entertainment of strangers and guests either socially or commercially. Collins Concise English Dictionary Plus has been sum up the definition of hospitality as kindness in welcoming strangers or guests (Hanks, 1989, p. 604) which is considered as the main theme of hospitality from the dictionary definitions from the 1930s to 1999s. Some definition of hospitality is too general to explain it. For instance, hospitality has interpreted by Tideman (1983) as the way that makes the guests feel satisfy and provision of desired quantity and quality of goods and services with acceptable price for the guests. This definition is too general to explain the definition of hospitality since it is actually can used to define almost any economic activity. Other academic paper has explained definition of hospitality in more holistic ways. For instance, Cassee (1983) interpreted hospitality as a harmonious mixture of tangible and intangible components food, beverages, beds, ambience and environment, and behaviour of staff (p. xiv). This definition has modified by Cassee and Reuland (1983) to a harmonious mixture of food, beverage, and/or shelter, a physical environment, and the behavior and attitude of people (p. 144). These definitions avoid the problem of conflating definitions of hospitality with the hospitality industry but continue to exhibit the underlying assumption that hospitality is something that is, principally, commercially created for consumption. In the past, hospitality has known as social value in western country. When the time passes, hospitality has been explained in a more detail way. When the time passes, hospitality has been explained in a more detail way. According to Gilje (2004), hospitality is a moral imperati ve, kindliness, civility, and even a legislated duty. 2.2 Characteristic of hospitality industry Hospitality is a special operational system which is considered as people industry. It is a service business that the hosts provide service to guests who are apart from home (Brotherton, 1999). One of the characteristics of hospitality industry that is stated by Walker (2008) is the operation time of 24 hours a day and 365 days a year for hospitality businesses. Walker (2008) also pointed out that the personnel in hospitality industry have to work longer time when compared to the other industries due to its long hours operation time. The personnel in this industry even need to work during the holiday, while others are enjoy their free time. In operation of hospitality business, many peaks and valleys happen. In a hotel, there are seasonal fluctuations which are months that have high, low, or moderate volume of business. In addition, weekly fluctuations also can be seen in hotel. There are differences of business volume between weekdays and weekend. Even in a day, there is actually has peak and valley time. Lots of the customers will patronize the restaurant during the meal period (Lane and Dupre, 1997). The hoteliers as the hospitality providers act as hospitable host and also security officer. It is very hard to play these two roles due to the unlimited time and public access of a hotel. However, these roles are essential to make the uninvited guests feel welcome and those uninvited guests do not create any security problems. In fact, the hospitality firms make great efforts to bring outstanding customers satisfaction. This not only can lead to loyalty of customers but also profit for the firms (Walker, 2008). In addition, Hepple, Kipps, and Thomson (1990) have mentioned that hospitality consists of both tangible and intangible components. The tangible components are the physical products while intangible components refer to services. Services cannot be touched, seen, tasted, smelled or heard before being purchased (Lockyer, 2007). Christopher, McDonald, and Wills (1980) have mentioned that products in service industry can produce a series of benefits. However, these benefits cannot be stored for future use. When a hotel does not sell out rooms for certain night, the revenue for those unoccupied rooms is lost permanently. Those unoccupied room cannot be stored like other inventory and hence the products provided is considered as perishable (Mullins, 1993). Walker (2008) has explained another characteristic for hospitality industry which is inseparability. Both the host and guests are indispensable in the transaction in hospitality industry (Brotherton, 1999). There is interaction exist between the hospitality provider and receiver. Lockyer (2007) has recognized that customer-employee contact as part of the product. Customers may dissatisfy with the poor service delivery despite the high quality of food. Customers are also considered as part of product. The behaviour of one group of customers such as make loud noise can influence other group. 2.3 Components of Hospitality Industry According to Jafari (2003), hospitality comprised of two components which are lodging component and foodservice component. 2.3.1 Lodging Component Lodging sector involves accommodation service which is the provision of facilities for people who stay away from their home (Jones, 2002). According to Chon and Sparrowe (2000), lodging sector is actually can more represent hospitality industry since it offer overnight and even long-term service to customers. In the past, lodging sector just provide the simplest and basic form of accommodation, which has known as bed and breakfast. Over the time, lodging is continually to change to appeal the customers. Nowadays, it is not just a place to sleep, but is augmented with washing facilities, comfort facilities, and entertainment facilities (Jones, 2002). 2.3.2 Foodservice Component Jones (2002) has indicated that foodservice sector is the provision of sustenance for those have their meal away from home. Chon and Sparrowe (2000) has highlighted that on-site and commercial foodservices are two elements of foodservice operations. On-site foodservice operations serve people from specific kind of institution which included schools, hospitals, nursing homes, and military. Meanwhile, commercial foodservice operations are different from on-site foodservice since they are open to all customers and compete in free market (Lane and Denise, 1997). 2.4 Hospitality as a service business Business in the food service industry is one of the biggest economic contributions towards a country in term of its hospitality system. Service in hospitality could be tangible and intangible where tangible could be the products sell in the market that can be touch, see, and taste, while intangible could be the unseen service such as food service (Barrows Powers, 2008). It is only can be evaluated by its quality characteristics. In term of business, service may provide and increase the organizations profit (Friedman, 1970). The goal of business in hospitality industries specially, is to satisfy clients. Barrows and Powers (2008) proposed that business in food service industry must satisfy customer needs for example, they wants least expensive food with enough variety and high quality so that they will loyal towards the organization. Therefore, the hospitality firms must implemented lots of business skills and techniques to maintain old customers and increase new customers (Kozak and Rimmington, 1998). Service in hospitality industry needs to meet customers satisfaction besides making profit and create customer loyalty (Lane and Dupre, 1997). In addition, good image of the hospitality industry would at least depends on the service business provide by the organizations under the hospitality system (Kozak and Rimmington, 1998). Thus, service must be treat as a function process where it will help the organization to generate profit, insure high quality, and make every moment count (Lane and Dupre, 1997). 2.5 Importance of Service Generally, service play as a significant role in the customer-oriented industry such as hospitality industry. It was argued that the service quality for the hospitality industry was highly competitive in meeting customer satisfaction (Jeong and Oh, 1998). The importance of customer service in hospitality is highlighted since that customer decision has a significant implication toward the continuous survival of the business in the market based on the degree of customer satisfaction. Tsang (2011) proposed several factors such as integration, moderation, relationship status, and discipline which impacted on the service performed. It is the responsibilities of the server in performing a quality service and creating a memorable experience for the customer while dining in the food service industry. However, the service quality context might respectively divergent for managerial and employee (Ross, 1995). Customer service is the fundamental key factor to success in the hospitality industry despite of keeping the competitive edges. Prompt service is important in meeting the demand of the customer thus creating customers satisfaction. Whereby, it dedicate for building customer loyalty indirectly and good reputation among the customers. This will then develop good reputation and thus allows spreading of positive word-of-mouth which enables attraction of new patronages. For ensuring the continuous survival in this highly competitive industry, the return of the customers is essential. Instead of that, attentiveness and passionate of the staff and server are also the essence of a good quality service in meeting the customer needs and demands. Mavondo and Nasution (2008) reported that the delivery of customer value should be emphasized in assuring customer expectation and need are met. Undeniably, customer satisfaction tends to be higher whenever the service provided beyond the customers exp ectation. A good service usually associated with better customer relationship. Establishing good customer relationship is vital particularly to the hospitality industry. Satisfaction toward quality of service received significantly brings in effect on the business performance in which a good service quality will in turns leads to customers repetitive patronage (Su, 2004). Designing quality service has gradually evolved becoming an important issue in particular in the hospitality industry. The service quality should be continuous and consistence. The first time visit of customer in experiencing the service will definitely affect the decision for their patronage in the future. Nice service experience will lead to retain regular customer as well as developing more business. On the other hand, bad service experience cause towards complaints, negative word-of-mouth, lower satisfaction, and reputation loss. CHAPTER 3 METHODOLOGY 3.1 Research Design This study aims to explore Malaysia hospitality, in which the service provided in Malaysia own way. It is considered as an exploratory study since there is little research previously done on the Malaysia hospitality (Jennings, 2001). The method used in this research is qualitative method. Jennings (2001) has suggested that qualitative method is applied in exploratory study because of the flexibility of data collection approaches. Furthermore, this type of study is not based on random sampling and representation of a studys population. Moreover, qualitative method is used to explore the perspectives, experiences, attitudes, and belief of the respondents (Holloway, 1997). 3.2 Subject The target population in this study is the industry experts in hospitality industry. They included the managers of hotels and restaurants. 15 managers of four or five star hotels and restaurants are selected. As they have rich knowledge and experience in field of hospitality, they can give their perceptions and opinion towards Malaysia hospitality. 3.3 Sampling Site This study will be carried out around Klang Valley. It is comprised of Kuala Lumpur and towns in Selangor. Hence, Klang Valley can be considered as the main city in Malaysia. It is the place that most of the tourists from other countries and even local residents will visit. Moreover, the hospitality industry in Klang Valley has grown extensively. Thus, Klang Valley is chosen as the sampling site. 3.4 Sampling procedure The sampling method used in qualitative research must provide information-rich data and serve the purpose of in-depth understanding (Altinay and Paraskevas, 2008). Thus, judgment sampling is used in this study. Judgment sampling is often used in qualitative investigation. The samples are chosen based on their expertise in the research topic who can provide information required (Sekaran and Bougie, 2009). 3.5 Data Collection Method Interview method is conducted since exploratory research can be studied by interviewing individuals (Sekaran and Bougie, 2009). Interview method provides access to experience and knowledge, and gives an opportunity to explore the issue investigated (Altinay and Paraskevas, 2008). The interview involves data collection through face-to-face interaction. By face-to-face interview, the nonverbal cues from the respondents can be noticed. The respondents facial expression and body language are observed for better interpretation of the views (Sekaran and Bougie, 2009). In addition, the interview technique of unstructured interviews is chosen. In this technique, the interviewer has some broad questions related to the issue studied in the interview guide (Jennings). By unstructured interviews also, rich data and thick descriptions of the world being studied can be collected. Open-ended questions are used in this research. Crowther and Lancaster (2008) have noted that open-ended questions are suitable for interview method as they can provide deeper insights responses and richer information. 3.6 Instrument Development A list of interview questions needs to be developed. According to Creswell (2003), the data collection of qualitative research should be conducted in the natural setting which always refers to the home or office of the respondents. Hence, interview will be conducted in the office of manager in the hotel or restaurant. Due to this, there is a need for the permission of interview. Information from the respondents is recorded by handwritten notes and audio taping during the interview (Creswell, 2003). According to Crowther and Lancaster (2008), the electronic device is used to record the interview in order to record the whole interview for future reference. 3.7 Data Analysis Walsh (2003) has noted that qualitative data analysis involves summarize the data and then identify related themes and patterns. Data reduction is the first step in qualitative data analysis since qualitative data collection collects large number of data. It can be done through coding and categorization (Sekaran and Bougie, 2009). The data collected is categorized and transcript. Moreover, a coding scheme is created to organize concepts (Walsh, 2003). According to Sekaran and Bougie (2009), the second step is data display. In this step, the reduced data is presented in an organized mode. Maps, charts, matrices, graphs, or diagrams can be used to find out the existence pattern. Conclusion drawing is the last step in data analysis. Qualitative theory is generalized by explaining the observed pattern and relationships, or comparing data against other data. CHAPTER 4 CONCLUSION As a conclusion, we hope that rich information can be obtained by interview the manager in hospitality firms during data collection time. By interpreting that information, we can have a clear concept about Malaysia hospitality. Hence, Malaysia hospitality can be defined clearly through this study. This study is useful for public and hospitality firms in knowing the details and understands about the service provided in Malaysia. When the hospitality firms understand about the Malaysia hospitality, they can provide service in Malaysia way.

Horror Story Essay

She collapsed in horror when†¦; wait let me start from the beginning. For Daisy Hicks her life was anything, but ordinary. She has a normal life like any other teenage girl. Daisy went to school, did her homework, had mostly A’s, and liked to sleep in. The only problem with Daisy is she has a big secret that only her father Greg, her mother Gwen, her sister Charlotte, and her best friend Phoebe know about. Daisy is a part of the CSI special agent program for kids under 18, and her mom was their manager. The worst was yet to come in the case of the ‘Hit and Run on 13th street† Daisy has done cases for many unusual things, but nothing like this. She was at school when her phone went off during class saying that she need to report at the command center right away, and so she did. She arrived there and oddly it was empty, but there was a file labeled Daisy J. Hicks. She was intrigued to open it but, she knew she had to brace herself for what was inside, because in this job you never know what to expect. Inside was a file explaining the case, and it said where she should be, and at what time. Daisy braced herself for the worst because in her 4 years of service she never had anything like this. She arrived at the first scene at the time allotted nothing suspicious happened, and nobody was here except William, Edward the barber, Paul the coffee shop owner, and Mary the waitress. Daisy heads over to the next spot and finds the cop cars pulling away, crying people, and all her fellow CSI co-workers.

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Any additional questions about permissions can be submitted by e-mail to thomsonrights@thomson.com. Printed in the United States of America 1 2 3 4 5 6 7 11 10 09 08 07 ExamView  ® and ExamView Pro  ® are registered trademarks of FSCreations, Inc. Windows is a registeredRead MoreTrends in Workplace17940 Words   |  72 Pagesis not a well-defined process. There are many questions that remain unanswered. What knowledge should you keep and what should you toss away? How do you capture the knowledge of chance hallway conversations? How do you avoid the perception that having the latest, best hardware or software equates to managing knowledge? How do you make tacit knowledge explicit? On the other hand, the potential benefits are enormous. 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Adkins Department of Economics Oklahoma State University Stillwater, OK 7407.8 lee.adkins@olrstate.edu R Carter Hill EconomicS Department Louisiana State University Baton Roug.e, LA 70803 eohill@/su.edu y CONTENTS

Advanced Physical And Intellectual Competence Free Essays

I recognize the advancing children physical and intellectual competence by creating learning experiences that stimulates physical, cognitive, communicative and creative growth. To advance physical and intellectual competence it is essential to the growth and development of every child to advance their physical and intellectual needs. There are numerous ways to encourage this type of development. We will write a custom essay sample on Advanced Physical And Intellectual Competence or any similar topic only for you Order Now Children are encouraged to participate in daily large motor activities to enhance physical development. One activity that they enjoy is dance children naturally love music and there’s nothing better to get their little bodies moving and shaking. One easiest ways to incorporate physically activity into both you lives is pick a few random songs at intervals throughout the day and just dance like crazy. Even just two or three song quickly add up a 10 minutes session, which is just right for your preschool aged children’s attention span. If you’re looking for more ways to explore dance which your preschool aged children, think back to silly songs and nursery rhymes of your own childhood and share those. I help children develop cognitive skills by encouraging them to hypothesize and think things out. For example the main aspects for cognitive growth can be fostered with daily activities such as stacking, sorting, observing and learning cause and effect. Coming up with cognitive activities is very easy. You can sort blocks, arranging them by size and color. You can stack object – books are great for this, you can have a treasure hunt too! For this all you need is a short and easy set of objects and a magnifying glass. I allow exploration to your children’s cognitive development. In my center I help children learn, understand, and use words to communicate. One lesson that is especially effective in developing communication skill is music. Music is a great way to encourage language development. You can find a sort of preschool age songs online can help you in this area. You can also use I spy, and question and answer games. Anything that involves word development is good activities since children love to ask you questions. A strength of this lesson is that it incorporate children who are English as second language learners and need a good mix of repetition and new material. By incorporating songs, asking daily short conversation, quick simple things repeated daily and practice basic vocabulary every day, children will understand the lessons. Creativity is fostered throughout our classroom. Children have access to, an area and are encouraged to use various art supplies to create their own artwork. Paint, markers, pencils, crayons, oil pastels, and paper are readily available for children to freely explore. An activity I love to do where children use their imagination is designing butterflies. They combine different bodies and wings to design their own butterflies; then animate them in one of several beautiful scenes. Another example is drawing a mural. They explore line, shape, and space while arranging decorative tiles into an abstract picture. How to cite Advanced Physical And Intellectual Competence, Papers

Trip to California free essay sample

TRIP TO CALIFORNIA Upon preparing to write this paper, many events came to mind. The event that stood out the most was the family vacation we took to California during the hot summer month of July, 2006. Excitement, anticipation, and curiosity filled the two years it took to plan this trip. The elements that made this experience so especial were; the anticipation and planning, the wonderful adventure we faced, and the impact it had on me and my family. It was a trip that we went on with my sister and her family, which would be our first trip together. The night the trip was booked, I continuously paced the floor looking out of my bedroom window to see if my husband was home from work yet. Since he was working out of town, I did not have the chance to tell him about the trip. As he drove up our driveway, I ran outside to tell him the good news. We will write a custom essay sample on Trip to California or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I said â€Å"Carlos, guess where we are going in July! † before he could even reply, I yelled out, â€Å"California! † It seemed like forever before we would finally be on our way, but before we knew it we were on the plane listening to the flight attendant announcing â€Å"fasten your seatbelts please and prepare for landing into Los Angeles International Airport. We were embarking on an amazing journey, with some of the biggest thrill rides the world has ever known. After showing everyone’s passports and identification at customs, the reality finally hit me. I was making my first visit to California and my second trip out of the country. As we approached California, I began to get butterflies, as if I was starting my first day of school. My first impression of the city was very busy, modern and my eyes were drawn to The Hilton Hotel where we were staying for the week. When we entered the hotel, I noticed the luxurious entrance that was surrounded by a colourful garden, which also leads to an even more elaborate hotel. After a very delicious breakfast the next morning, we were ready to embark on our week of adventure. We then began to realize, how hard it was to decide where to start. After sorting through the many options, we decided to go to Universal Studios. Universal Studios has many rides that we would for sure enjoy. Spiderman, The Hulk, The Simpsons Shrek 4D, Terminator, and Curios George were some of the choices. The next two days we spent at SeaWorld, because there was a lot to see. It was an awesome experience for the kids. They got to touch and feed the animals in the zoos and aquariums. They also had the opportunity to get very close to the dolphins and sea lions. We also watch the shows being performed. The experience was so thrilling that they did not want to leave the park. It was a very long and tiring day. When we got back to the hotel we all went straight to bed. After spending two wonderful days at SeaWorld, we decided the next adventure we would embark on, would be The Magic Kingdom. The Magic Kingdom offers many rides such as; The Space Mountain, Haunted Mansion, Pirates of the Caribbean and many others, too many to mention. Some of the rides were slow and childish while others were dark and scary. One of my fondest memories of the Magic Kingdom was meeting Mickey Mouse, giving goofy a hug and meeting all of my favourites Disney characters. On the fifth and sixth days we visited Epcot Centre and MGM (Metro Goldwyn Mayer). Epcot Centre has displays that represented different countries, but sadly not many rides. Epcot centre is geared toward Technology and Science. It is more of an adult environment. The kids did not really enjoy themselves because of height restrictions. MGM had a good selection of shows and rides for the kids, like Rock-n-Roll, Roller Coaster and Tower of Terror. On the last day we went to Downtown Disney Market place, where there is shopping, restaurants, live music and an area where the kids can play while you shop. We spent the day shopping for souvenirs and trinkets to take back to Canada. After shopping for the day we went out for a family dinner to celebrate our last day in California. While eating dinner we noticed the fireworks in the sky that was the most incredible way to end our vacation. The greatest place on the face of the earth is Disneyland. Nowhere else has the magic that Disneyland Possesses. My family and I, still to this day talk about our adventure in California. The anticipation and curiosity that we planned for, for two years were exceeded beyond expectations. It was a trip we will definitely look back and talk about for long time. The family vacation was a thrilling experience that we would definitely do again.